Since November 26, I bought a jacket from Pull&Bear through Trendyol, stuck in the "preparing" status. asked both the seller and Trendyol several times but have not heard back. The product hasn't been sent out yet after a month. you took the money but didn't send the product. Is this a good way to run a business? My problem must be clearly solved, and the item sent right away. Both the seller and the platform haven't been talking to each other, which makes me very worried about the customer service and the trustworthiness of the buying process. It's annoying. to have to wait so long, especially when buying something online and getting it quickly is important. be honest about the status and ship my order.
I placed an order on the Pull and Bear website, and it’s been 11 days—yet the status still says “preparing.” I contacted customer service, and they told me there’s a supply issue. Honestly, how is that acceptable? They had no problem taking my money instantly, yet now I’m the one left waiting indef...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I placed an order for a gift coat for my girlfriend from Pull and Bear on June 19, 2023, with order number 20162221287. It has been almost a month now, and there has been no communication from anyone regarding the status of my order. The system keeps giving me vague responses, postponing the deliver...
Two months ago, I ordered two pairs of sweatpants from Pull&Bear, and for an entire month, the status remained "preparing in the warehouse." I attempted to call customer service but couldn’t reach anyone. After a month of waiting, the order was canceled and refunded without any explanation. Hoping ...
I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) t...
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