I placed an order on the Pull and Bear website, and it’s been 11 days—yet the status still says “preparing.” I contacted customer service, and they told me there’s a supply issue. Honestly, how is that acceptable?
They had no problem taking my money instantly, yet now I’m the one left waiting indefinitely. If the item is out of stock, then update your website accordingly. That’s not the customer’s responsibility—it’s yours. Why list something as available if it clearly isn’t?
This kind of delay without any proactive communication is extremely unprofessional. I expect immediate action: either ship my order right away or provide a full refund in ₺. Pull and Bear needs to start respecting its customers’ time and money.
In the order I placed on the Pull & Bear website on December 10, 2024, the delivery time seemed to be 2-4 days. However, the lack of updates regarding the shipment status has been frustrating. Today is December 21st and my order still appears to be on the way. Despite multiple follow-ups, no concret...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I placed an order with Pull and Bear on the 20th, expecting timely delivery of the two items I purchased. Today is the 30th, and my order hasn't even shipped yet. Originally, the estimated delivery date was set for the 1st of next month, but it’s already been over 10 days, and the items are still ma...
I placed an order with Pull and Bear on January 6th (Order No. 20065485210), only to have it canceled 12 days later due to being out of stock - despite the fact that I could see it still in stock when I placed the order, both online and in store. Are stocks not checked before orders are processed? I...
Two months ago, I ordered two pairs of sweatpants from Pull&Bear, and for an entire month, the status remained "preparing in the warehouse." I attempted to call customer service but couldn’t reach anyone. After a month of waiting, the order was canceled and refunded without any explanation. Hoping ...
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