To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real solution is provided.
I have contacted Preply’s customer service multiple times, but I have never received an effective response or resolution. These issues occur with almost every payment and lesson transaction, which makes the platform unreliable and frustrating to use.
I request that Preply immediately resolve this issue and refund the full amount I have paid. I also urge the company to take the necessary measures to ensure that other users do not experience the same problems.
My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...
I originally purchased a 16-lesson package on Preply and had completed 4 lessons with my tutor. Due to scheduling conflicts, I paused my lessons and hadn’t booked any new sessions. But when I recently logged into my account, I saw that I had been charged again—this time for 20 lessons I never purcha...
On October 21, I had a successful trial lesson with teacher Grace through Preply, and immediately afterward, I purchased a one-month, 12-lesson package. I completed the payment by credit card and created my lesson schedule. However, today — the day my scheduled lessons were supposed to start — I en...
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...
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