I am sharing this complaint regarding an order I placed from the Popeyes branch located in Uşak Karun Shopping Mall. Due to the lack of any direct customer support contact, both Popeyes as a corporate brand and Yemeksepeti have left customers without a clear point of communication, causing serious i...
On March 23, 2026, at around 7:30 PM, I placed a Popeyes order through Migros Yemek. In the meal I received, there was a serious hygiene issue—I found a hair inside the hamburger. Because of this, I was unable to consume the product and felt extremely uncomfortable from both a hygiene and health st...
I am writing to express my deep frustration regarding an unresolved issue with my order from the Popeyes location at 4919 Airline Dr, Houston, Texas 77022. On January 4, 2025, I placed an order of approximately $100, paid by debit card, which I never received. The only reference I have is the number...
"Nothing changed. We weren't called, and no refund was issued."
On January 11, 2026, at 1:09:47 PM, my daughter placed an order from Popeyes through the Yemeksepeti app. The order number is p2js-85j1, and the payme...
On December 10, 2025, at around 5:02 PM, I placed an order through Yemeksepeti from Popeyes in Gazi Neighborhood, Ankara, and selected the Super Deal menu. I paid an additional fee to upgrade the fries in the menu, but despite this, the fries were delivered in a small size. After noticing this issu...
On December 20 at around 6:01 PM, I had an extremely negative experience at the Popeyes location on Kıbrıs Şehitleri Street No:12 in Kordon, İzmir. Even though the restaurant was not crowded, our orders were not taken for a long time, and when we asked about it, we were spoken to in a disrespectful ...
On the evening of December 14, 2025, I placed an order through Yemeksepeti from the Popeyes square mall location for a Popeyes XL sandwich meal. In the order notes, I clearly stated that I am allergic to mayonnaise and specifically asked for the sandwich without mayonnaise. Despite this, the burger ...
On November 18, 2025, at 14:33, I placed an order from Popeyes through Yemeksepeti with order number #fgfv-c0z8. My order was not delivered for 1.5 hours. During this time, I tried to reach Yemeksepeti’s help center, but I could not get through for half an hour. When I tried calling the restaurant u...
On October 4, 2025, I placed order #10565919186 through Trendyol Yemek from the Popeyes Samsun Kale branch. Although my order included the “Müthiş 4’lü” menu and a kids’ meal, I only received one hamburger, one fries, and a toy. I immediately contacted Trendyol Yemek regarding the missing items and ...
On 06/09/2025, we placed an order from the Popeyes Atlantis branch through Yemek Sepeti. Although we ordered at 18:26, by 20:23 the status still showed “Preparing.” During this time, we contacted Yemek Sepeti customer service and were told that the restaurant had been warned and the order would be e...
At 11:55 AM, I placed a ₺461 order at the Popeyes Maltepe store through Yemeksepeti. This order, which I planned for lunch, is still showing as “preparing” even though it was supposedly collected an hour ago, and I have not received any notification about it. When I try to cancel the order, the syst...
The fries served at Popeyes were very bad, and I couldn’t eat them because they were all soaked in oil. When I mentioned it to the staff, they said they also ate them that way and therefore it was not a problem, then brought me another portion. However, those were the same as well. I have never enco...
On August 26, 2025, I ordered the Maxi Boneless menu and extras from the Antalya Özdilek Popeyes branch. I paid and waited to pick up my order. My order was prepared faster than expected. I requested the fries be spicy, but the employee (cashier N*** Y***) haphazardly poured the spice onto the tray,...
Today, August 6, 2025, I visited the Popeyes branch in the Fethiye Erasta Mall. I didn't have my glasses with me, and because I'm nearsighted, I couldn't order via the smartwatch. Since I'd previously paid with a credit card at the cash register at your branch, I tried to order again via the cash re...
On August 1st, I ordered a Poppy Sandwich from Popeyes, but instead of the usual chicken, there was only a single nugget inside the sandwich. When I complained, they said this is how it’s served now. This response was both surprising and frustrating, as I expected at least the product to match its d...
"The restaurant manager took a close interest in the issue and even made a small gesture. He stated that the problem would not happen again. Thank you."
I placed my order at 21:49. It's now 23:50, and I'm writing this complaint about my Popeyes order through Yemeksepeti. It’s been 2 hours—no food, no refund, and no one responsible to talk to. There’s no one to contact, no money, no food. My order was incomplete, incorrect, and they sent a 3-liter bo...
On 4/11/2024, between 19:56 - 20:10, I tried to pay with my meal card, Multinet, at your Popeyes branch in Erzurum MNG Mall, but I was informed that they couldn’t process the payment. When I checked with Multinet, they confirmed there were no issues and that the payment could be accepted. I am not a...
Today, I had a frustrating experience at a Popeyes branch. When I placed my order at the counter, a male staff member confirmed my items, including extra sauces. After waiting, I found only ketchup and mayo with my order, so I returned to the counter. The female employee claimed that extra sauces ha...
In my recent Popeyes order (Order #5249***34), two hamburgers were missing. The delivery driver saw the issue but advised me to contact live support. I reached out through live chat, and they assured me someone from the company would call to resolve the matter. However, it’s now 22:30, and I’ve rece...
I recently placed an order through the Popeyes Istanbul app. Previously, they called to inform me they were out of iced tea and offered a cola instead, which I accepted. Just a few days ago, I placed another order, usually selecting "repeat last order." However, with the app’s recent update, I could...
I ordered from Popeyes for a rare lunch with my mom, but the meal arrived missing items. We placed the order around 12:45 pm, a time when I wouldn’t expect extreme rush or errors. The missing items were disappointing and frustrating, especially since it should be a straightforward task—just putting ...
I have faced repeated issues with my last three orders from Popeyes in Kuşadası, where key items like fries and onion rings are missing. Previously, minor items like sauces would be forgotten, but I didn’t make a big deal out of it. However, this has become a consistent problem, and it’s unacceptabl...
I placed an order with Popeyes, but the food arrived cold and undercooked. When I contacted them, they promised to issue a refund but treated me disrespectfully during the process. Even worse, Yemek Sepeti, the platform I used to place the order, did nothing to address the issue. It has been severa...