Popeyes and Yemeksepeti Fail to Take Responsibility for Inedible Order

On January 11, 2026, at 1:09:47 PM, my daughter placed an order from Popeyes through the Yemeksepeti app. The order number is p2js-85j1, and the payment method selected was credit/debit card on delivery. However, what followed was a complete disappointment and caused serious distress, both humanly and commercially.

The courier who delivered the order refused to even enter the building lobby. Instead, he stayed outside, did not get off his motorcycle, took the payment first, and then handed over the package. When the package was received, it was clearly visible that the paper packaging was torn and completely soaked, and that the food inside was spilled, scattered, and inedible. In this condition, there was no food left that could be safely or reasonably consumed.

As parents, we have to ask: Has delivering wet, torn, and spilled food really become this normal? How can a service model justify taking payment first and then handing over food that is clearly unfit to eat?

The situation was immediately reported to Yemeksepeti customer service, and the issue was clearly documented with photos. Despite this, no refund was issued, and no compensation was offered for the damage caused. It is extremely upsetting that such an incident, experienced by a young consumer, could be ignored so easily.

This is not just about a wasted order. It is about disrespect toward the customer, disregard for food safety, lack of oversight of courier behavior, and most importantly, the failure to take responsibility for an obvious service fault. It is unacceptable that a major platform like Yemeksepeti and a corporate brand like Popeyes would refuse to refund an order that was clearly spilled and undeliverable. This approach goes against consumer rights and basic principles of ethical business.

I demand that this grievance be resolved immediately, that the full order amount be refunded, and that urgent measures be taken to prevent similar incidents from happening to other consumers. Otherwise, I would like to clearly state that this matter will not remain limited to Xolvie and will be escalated to the Consumer Arbitration Committee and other legal authorities.