On 06/09/2025, we placed an order from the Popeyes Atlantis branch through Yemek Sepeti. Although we ordered at 18:26, by 20:23 the status still showed “Preparing.” During this time, we contacted Yemek Sepeti customer service and were told that the restaurant had been warned and the order would be expedited, yet it was still not prepared. When our order finally arrived, the fries, chicken, and burger items were cold and incomplete. We had experienced similar issues twice before, with our orders again delivered late, cold, or missing items. Despite contacting customer service each time, the problems persisted. We paid between ₺600-₺800, and facing the same issues repeatedly despite such an amount is very disappointing. Therefore, I request an apology for the disruptions, that proper measures be taken to prevent this from happening again, and a gift coupon to compensate for the inconvenience.
On November 18, 2025, at 14:33, I placed an order from Popeyes through Yemeksepeti with order number #fgfv-c0z8. My order was not delivered for 1.5 hours. During this time, I tried to reach Yemeksepeti’s help center, but I could not get through for half an hour. When I tried calling the restaurant u...
On Friday evening, February 28, 2025, since I had guests, I placed an order through the Yemek Sepeti app for two 4-person buckets at 7:40 PM. My food ...
I placed an order with Popeyes, but the food arrived cold and undercooked. When I contacted them, they promised to issue a refund but treated me disrespectfully during the process. Even worse, Yemek Sepeti, the platform I used to place the order, did nothing to address the issue. It has been severa...
On November 2, 2025, I placed an order from Popeyes and all the ingredients I specifically asked to be removed from my burger were still included. In addition, the nuggets were missing, and the fries were ice-cold. Despite clearly noting these details in my order, they were ignored. I frequently exp...
At 11:55 AM, I placed a ₺461 order at the Popeyes Maltepe store through Yemeksepeti. This order, which I planned for lunch, is still showing as “preparing” even though it was supposedly collected an hour ago, and I have not received any notification about it. When I try to cancel the order, the syst...
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