I placed my order at 21:49. It's now 23:50, and I'm writing this complaint about my Popeyes order through Yemeksepeti. It’s been 2 hours—no food, no refund, and no one responsible to talk to. There’s no one to contact, no money, no food. My order was incomplete, incorrect, and they sent a 3-liter bottle of cola, one of which was already opened and partially consumed. While chatting with customer service, they either pretend not to understand or someone else joins the conversation and asks me to explain everything from the beginning. They ask for photos, but the system doesn’t allow me to send them. I tell them I’ve already explained everything and sent the pictures to the previous agent, but the new one still asks for photos. When I can't send them, they end the chat. So in the end, I paid nearly a thousand liras for nothing, and my children are still hungry.
I decided to use the Yemeksepeti app to place an order from Popeyes. Even though the app says my order was delivered 5 hours ago, I still haven't gotten anything. I was angry, so I checked the app again, but it still said 'delivered.' I called customer service hoping to get an answer that made sense...
At 11:55 AM, I placed a ₺461 order at the Popeyes Maltepe store through Yemeksepeti. This order, which I planned for lunch, is still showing as “preparing” even though it was supposedly collected an hour ago, and I have not received any notification about it. When I try to cancel the order, the syst...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
On November 18, 2025, at 14:33, I placed an order from Popeyes through Yemeksepeti with order number #fgfv-c0z8. My order was not delivered for 1.5 hours. During this time, I tried to reach Yemeksepeti’s help center, but I could not get through for half an hour. When I tried calling the restaurant u...
I placed an order with Popeyes, but the food arrived cold and undercooked. When I contacted them, they promised to issue a refund but treated me disrespectfully during the process. Even worse, Yemek Sepeti, the platform I used to place the order, did nothing to address the issue. It has been severa...
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