On 2/4/2026 I attempted to purchase a three‑month subscription for the mSpy application. During this process, the amount of approximately 74€ was reserved/charged through my Alpha Bank card, which means the transaction appears to have gone through on the bank’s side. However, despite the successful payment, I have not been given any access to the mSpy application or to the service I tried to purchase. I did not receive any confirmation email or message from mSpy, and I have already contacted Alpha Bank, who informed me that the problem does not lie with the bank but with the company behind the mSpy application and its payment processing. At this moment, the amount has been withheld without me having received the service. Through this complaint, I request either a full refund of the approximately 74€ that was charged for the 3‑month subscription, or the immediate activation of my access to the mSpy application for the full duration that I attempted to purchase. I kindly ask you to resolve this matter as soon as possible and inform me in writing of the action taken.
I wanted to purchase the 3-month package on the mSpy app, which was listed as the best-selling option. Although the payment screen showed an amount of approximately $13, a charge of $40 was withdrawn from my Yapı Kredi debit card around 4:00 AM on March 6. After the payment, I received an email in E...
On September 27, 2025, without my consent, a charge of ₺4,835.81 was made to my credit card registered under the name M******* D******, with the first digits 512440 and the last four digits 0026. This transaction was carried out through the official website of the mSpy app. I had already been using ...
I accidentally visited mSpy.org but never signed up, created an account, or initiated any subscription or payment. To my shock, I just discovered that ₺928.57 was withdrawn from my bank account—without my knowledge or approval. I never authorized this transaction, and no service or confirmation was...
I accessed mSpy without subscribing, simply completing a ₺38 transaction that I agreed to. However, shortly after, I was shocked to find that ₺742 was withdrawn from my account—without any subscription confirmation, notice, or consent on my part. This is a completely unauthorized charge, and I neve...
I originally downloaded the Mspy app for one month of use and started a subscription. The first payment of ₺672.43 was processed correctly. However, even though I repeatedly requested to cancel my subscription via email, Mspy has continued charging my Yapı Kredi card without my consent. On September...
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