Refund Request From MSPY

I purchased two subscriptions from Scannero (mSpy) on 9 June 2026: an mSpy 3‑Month Premium Subscription for $50.39 at 22:23 and an mSpy 3‑Month Premium Family Kit for $173.24 at 23:40. I'm in Nigeria and paid for both with my debit card. Before purchase, the service was advertised as a premium solution that works without installing anything on the target’s device. This was the main reason I chose these plans. However, after purchasing and trying to use the service, I received absolutely no information or data from the target device. The features that were promised were simply not delivered, and I have gotten no value at all from either subscription. I contacted Scannero/mSpy support and a ticket was created, but nothing has been resolved. On two different occasions I contacted them via chat and was told that my case was being handled by the billing manager. I then emailed the billing manager directly but have not received any response so far. Despite these attempts, my problem remains exactly the same and I'm still unable to use the service as advertised. Since the product did not work as promised and provided no usable value, I request a full refund for both subscriptions, the mSpy 3‑Month Premium Subscription ($50.39) and the mSpy 3‑Month Premium Family Kit ($173.24), to be returned to my debit card as soon as possible.