About a month ago, I purchased a one-month subscription from Mspy in order to monitor my sibling’s phone. After installing the application on a computer, we were unable to obtain any meaningful or reliable results—neither from the app itself nor from the website interface. The interface was also extremely complex and not user-friendly. For this reason, I canceled my subscription myself through the website approximately 3.5 weeks ago. Even though I was dissatisfied at the time, I did not request a refund.
Despite this, I noticed today that a charge of approximately $15 (457.21 TL) was made to my credit card during the night. Even though I had not saved my card details in the system and had disabled automatic payments, I realized that my card information was still retained and used to charge me for a service I had already canceled and was not using. The transaction statement also does not include any clear description.
To understand the situation, I contacted live support and sent an email. Although I explained that I had canceled my subscription about a month ago, they claimed that this charge was for a “live support fee,” a charge that I was never informed about nor explicitly approved. At no point was I shown a clear notice or consent screen regarding such a fee.
I request the immediate full refund of the 457.21 TL charged to my credit card for this unauthorized and unused service, written confirmation that my card information has been permanently deleted from their system, and the complete closure of my account/subscription. I also request assurance that no further charges will be made to my card without my consent.
I purchased an MSpy subscription on January 17, 2025, to monitor my child’s social media activity. However, after realizing the app didn’t meet my expectations, I decided not to use it at all and immediately requested a refund. Despite this, MSpy charged my credit card ₺1,169.99 and ₺989.98, totalin...
I originally downloaded the Mspy app for one month of use and started a subscription. The first payment of ₺672.43 was processed correctly. However, even though I repeatedly requested to cancel my subscription via email, Mspy has continued charging my Yapı Kredi card without my consent. On September...
I purchased an MSpy subscription and installed it on my child’s phone, expecting detailed monitoring as advertised. However, it only shows basic information I already have access to, nothing like what was promised in their ads! I realized it was useless and immediately tried to cancel the same day, ...
Mspy is completely misleading! I purchased a one-day subscription, but the next day, they charged me for an entire month without my consent, withdrawing ₺928.57 from my account. This is unacceptable, and I strongly advise parents not to trust this platform. I never authorized this payment, and yet ...
On August 3, I signed up for a trial membership on the Mspy website for just ₺1. However, on August 10, without my consent or prior notice, ₺603 was automatically withdrawn from my bank card. I never intended to continue with a paid subscription, and the application provided me with absolutely no be...
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