Mentalup

I purchased a package in the Mentalup app through Google Play on my Android phone, where it was shown as a one-week free trial. However, even though the screen displayed it as a free trial, the full annual subscription fee was charged to my account today. I believe this action goes against the prom...

Even though we did not request any subscription on the Mentalup mobile app, a membership was created without our permission, and 599.99 TL was charged from our bank card as an annual subscription fee on November 23, 2025. We absolutely do not accept this charge being taken from our card when we did ...

On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with my credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025. Despite canceling the subscription within s...

I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...

I subscribed to MentalUP and canceled the same day, yet they charged me for an annual membership despite the claim of a seven-day free trial. I immediately noticed the issue and tried to resolve it, but there was no contact number available for customer support. Additionally, I found the app’s cont...

Hello, I made a payment of ₺799 this morning for a MentalUP subscription. Despite the successful transaction, I am unable to access the application as it keeps redirecting me to purchase a membership. My account still appears restricted, and I have not received an activation code either. I contacte...

I accidentally deleted my MentalUP subscription while trying to close an extra user account. Despite emailing customer support, I haven’t received a response. It’s frustrating that there is no other way to contact the company. This platform is supposed to support children, and it’s incredibly disapp...

I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despite my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now ...

I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...

I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response...

Even though I have an active Mental Up membership, I can’t access the program. I emailed support but received no response, and there’s no contact number available for assistance. It’s frustrating that reaching them relies entirely on if and when they decide to reply. This lack of accessible custome...

I initially signed up for a free trial on Mentalup, which I canceled before it expired. However, on October 24 and again on October 25, I was unexpectedly charged twice on my card for a subscription. I did not authorize these charges, and I’m requesting an immediate refund for both transactions. Men...

Hello. About a week ago, I purchased a subscription for the MentalUP intelligence game and set up an account on my phone. Now, I’m trying to log into the app on my child’s tablet, but it simply won’t work. Despite multiple emails seeking help, I’ve received only generic responses that don’t address ...

I visited the Mentalup site to take their IQ test, expecting it to be free as advertised. After completing the test, I was prompted to enter my email and password to view the results. However, after submitting my information, I was directed to a payment page, where I was informed that I had to pay t...

My 6-year-old daughter downloaded the Mentalup app on my phone, but we never signed up for a subscription. However, when I checked my credit card statement on October 15, I found a charge of ₺831 listed as a subscription fee for Mentalup’s educational games. I am requesting a full refund for this un...

I have a Mentalup membership, and after getting a new phone, I transferred all my data using Apple’s direct transfer method. However, when I try to log into Mentalup, it says my email address isn’t recognized, and I can’t access the app at all. This is especially frustrating since my payment details...

I purchased a subscription to the MentalUp app, and my daughter used it for a while. She created multiple profiles, and I decided to delete the extra profiles. However, while trying to delete a profile in the settings, I accidentally deleted the entire account. Despite this, my subscription is still...

I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...

I purchased a premium membership and my payment was successful, however, when I attempted to access the service using my username and password, I received a warning that the purchase had failed. Upon checking my credit card charges, I discovered that the premium membership fee had been charged to my...