I have a Mentalup membership, and after getting a new phone, I transferred all my data using Apple’s direct transfer method. However, when I try to log into Mentalup, it says my email address isn’t recognized, and I can’t access the app at all. This is especially frustrating since my payment details and invoice information are attached, proving my membership. I’m requesting immediate assistance to regain access to my account. I’ve paid for this membership, and it’s unacceptable that I can’t use it on my new device. Please help me resolve this issue promptly so I can continue using Mentalup without interruption.
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
I purchased a subscription to the MentalUp app, and my daughter used it for a while. She created multiple profiles, and I decided to delete the extra profiles. However, while trying to delete a profile in the settings, I accidentally deleted the entire account. Despite this, my subscription is still...
Hello. About a week ago, I purchased a subscription for the MentalUP intelligence game and set up an account on my phone. Now, I’m trying to log into the app on my child’s tablet, but it simply won’t work. Despite multiple emails seeking help, I’ve received only generic responses that don’t address ...
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