On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with my credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025.
Despite canceling the subscription within such a short time, I did not receive any refund. Right now, I am unable to benefit from the Premium features, and the 999 TL I paid has not been returned to me. When I contacted Google Play and the related support teams, I was told that a refund could not be issued.
Canceling the subscription within one day but still being unable to use the service and not receiving a refund has caused a clear inconvenience. I request a refund for the amount I paid and expect this issue to be resolved.
Even though we did not request any subscription on the Mentalup mobile app, a membership was created without our permission, and 599.99 TL was charged from our bank card as an annual subscription fee on November 23, 2025. We absolutely do not accept this charge being taken from our card when we did ...
Hello, I made a payment of ₺799 this morning for a MentalUP subscription. Despite the successful transaction, I am unable to access the application as it keeps redirecting me to purchase a membership. My account still appears restricted, and I have not received an activation code either. I contacte...
On June 8th, 2025, I tried to sign up for a monthly subscription to the FaceApp application, and by some ridiculous mistake, I was charged ₺1,000 for an annual FaceApp Pro subscription instead. This was a complete accident, and I realized it within literally 30 minutes of the purchase. I immediatel...
I subscribed to MentalUP and canceled the same day, yet they charged me for an annual membership despite the claim of a seven-day free trial. I immediately noticed the issue and tried to resolve it, but there was no contact number available for customer support. Additionally, I found the app’s cont...
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