I subscribed to the Mentalup app on August 19, 2024, and the annual fee of ₺599.99 was charged to my credit card. However, I am now unable to log into my account using my email; instead, the app opens a guest account and prompts me to subscribe again. I’ve already sent an email explaining this issue to De****@mentalup.net, but I haven’t received any response. I am requesting that this problem be resolved promptly. If not, I will escalate the matter to the Consumer Arbitration Board. Mentalup, please address my issue and restore access to my account as soon as possible.
Hello, I made a payment of ₺799 this morning for a MentalUP subscription. Despite the successful transaction, I am unable to access the application as it keeps redirecting me to purchase a membership. My account still appears restricted, and I have not received an activation code either. I contacte...
On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with my credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025. Despite canceling the subscription within s...
Even though we did not request any subscription on the Mentalup mobile app, a membership was created without our permission, and 599.99 TL was charged from our bank card as an annual subscription fee on November 23, 2025. We absolutely do not accept this charge being taken from our card when we did ...
I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despite my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now ...
My 6-year-old daughter downloaded the Mentalup app on my phone, but we never signed up for a subscription. However, when I checked my credit card statement on October 15, I found a charge of ₺831 listed as a subscription fee for Mentalup’s educational games. I am requesting a full refund for this un...
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