I purchased a subscription to the MentalUp app, and my daughter used it for a while. She created multiple profiles, and I decided to delete the extra profiles. However, while trying to delete a profile in the settings, I accidentally deleted the entire account. Despite this, my subscription is still active and being charged, but when I open the app, it no longer recognizes my account or subscription. It appears as if I don’t have an active membership. I need urgent assistance from MentalUp to restore my account or resolve this issue so I can access the subscription I paid for.
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response...
I accidentally deleted my MentalUP subscription while trying to close an extra user account. Despite emailing customer support, I haven’t received a response. It’s frustrating that there is no other way to contact the company. This platform is supposed to support children, and it’s incredibly disapp...
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
I have a Mentalup membership, and after getting a new phone, I transferred all my data using Apple’s direct transfer method. However, when I try to log into Mentalup, it says my email address isn’t recognized, and I can’t access the app at all. This is especially frustrating since my payment details...
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