I accidentally deleted my MentalUP subscription while trying to close an extra user account. Despite emailing customer support, I haven’t received a response. It’s frustrating that there is no other way to contact the company. This platform is supposed to support children, and it’s incredibly disappointing to experience such neglect, especially when it could help my child prepare for an important Bilsem exam.
Half of my one-year subscription remains unused because of this issue. It feels like MentalUP only cares about selling the product but offers no real support afterward. I also noticed many others face similar problems. A system designed for children should at least have safeguards, like asking for parental permission or user credentials before account deletion.
I expect MentalUP to resolve this issue promptly. It’s not just about the money—I want my child to regain access to the educational resources we paid for. Please address this issue urgently.
Hello. About a week ago, I purchased a subscription for the MentalUP intelligence game and set up an account on my phone. Now, I’m trying to log into the app on my child’s tablet, but it simply won’t work. Despite multiple emails seeking help, I’ve received only generic responses that don’t address ...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...
I purchased a subscription to the MentalUp app, and my daughter used it for a while. She created multiple profiles, and I decided to delete the extra profiles. However, while trying to delete a profile in the settings, I accidentally deleted the entire account. Despite this, my subscription is still...
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