Even though we did not request any subscription on the Mentalup mobile app, a membership was created without our permission, and 599.99 TL was charged from our bank card as an annual subscription fee on November 23, 2025. We absolutely do not accept this charge being taken from our card when we did not knowingly or intentionally approve any purchase on the app.
We have not yet contacted either our bank or Mentalup customer service; I wanted to report the issue here first. I request that this unauthorized transaction be canceled, that the full amount of 599.99 TL be refunded, and that the unauthorized membership be immediately terminated.
I also request that this incident be investigated and that the necessary measures be taken to prevent such unauthorized charges from happening again.
On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with my credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025. Despite canceling the subscription within s...
I recently purchased a one-month membership to the Betterme app. Despite canceling my subscription, I discovered unauthorized attempts to charge me 115.64 TL. Despite the fact that I had no subscriptions listed in my iOS or phone settings, my card was charged 115.64 and 86.74 TL respectively. Are yo...
My 6-year-old daughter downloaded the Mentalup app on my phone, but we never signed up for a subscription. However, when I checked my credit card statement on October 15, I found a charge of ₺831 listed as a subscription fee for Mentalup’s educational games. I am requesting a full refund for this un...
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