Even though I have an active Mental Up membership, I can’t access the program. I emailed support but received no response, and there’s no contact number available for assistance. It’s frustrating that reaching them relies entirely on if and when they decide to reply.
This lack of accessible customer support is unacceptable. Because of this poor experience, I definitely won’t be renewing my subscription. Adding a contact number to their site would show a basic level of respect for their customers.
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
I signed up for a yearly membership with Mentalup, but now my account is showing as restricted. The app doesn't have a phone number to call; the only ...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
I purchased a premium membership and my payment was successful, however, when I attempted to access the service using my username and password, I received a warning that the purchase had failed. Upon checking my credit card charges, I discovered that the premium membership fee had been charged to my...
I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response...
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