I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response at all.
I’m requesting immediate assistance to cancel this membership and for a full refund to be processed back to my account. It’s disappointing to pay for a service that doesn’t activate, and I expect prompt action from Mental Up to resolve this issue.
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
I purchased a premium membership and my payment was successful, however, when I attempted to access the service using my username and password, I received a warning that the purchase had failed. Upon checking my credit card charges, I discovered that the premium membership fee had been charged to my...
I purchased a subscription to the MentalUp app, and my daughter used it for a while. She created multiple profiles, and I decided to delete the extra profiles. However, while trying to delete a profile in the settings, I accidentally deleted the entire account. Despite this, my subscription is still...
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