On 04.01.2026, I purchased a Nestlé Sma Comfort baby formula from the Konya Meram E-Bebek branch for ₺660. The product I bought has the batch code L-51560346AA. After my purchase, I saw posts on social media stating that some products with certain barcodes were being recalled due to the cereulide bacteria, and I also noticed an informational text about this issue on Nestlé’s own website. Since I have already used this product for my baby, even the slightest possibility of a risk has made me very worried. For this reason, I wanted to return the product. When I went to the E-Bebek store, they told me that they could not accept the return because they had not received any response or official guidance from Nestlé about this matter. Afterwards, I tried to reach Nestlé via their 444 76 62 customer service line several times on 07.01.2026, but I could not get through at all and could not obtain any explanation. So far, I have not observed any health problems in my baby related to this product, but since it is baby food and we have already used it, I expect a clear and satisfactory explanation even for the smallest risk. I request that Nestlé make a clear and official statement regarding Sma Comfort products, explicitly indicate whether the product I purchased and used for my baby with the batch code L-51560346AA carries any risk, ensure that my product is refunded, and provide a clear commitment that any possible contamination or health problem that may arise will be fully assumed as their responsibility.
On September 18, I purchased Bebelac Gold 1 from an N11 store and experienced a serious issue with the product. The expiration date is March 12, 2026, and the batch number is 101442037. When I opened the product, I noticed a bad odor. Despite this, when we used it, my baby suffered from vomiting, ga...
About a week ago, I purchased Bebelac Gold from the Ankara City Gross Macunköy branch. Approximately one hour after using the product, my baby developed diarrhea, nausea, and vomiting. The product’s batch number is 101422342. Because of these health issues, we had to see a doctor. It is unacceptabl...
On June 2025, I purchased a Mustela cream for ₺740 from an authorized pharmacy because the cream I normally use for my 2-year-old baby was out of stock. Unfortunately, just 2 hours after the first application, my baby developed a severe allergic reaction that has still not subsided. I was shocked a...
I purchased a Nestle chocolate on 16.12.2025 at around 15:19 from the A101 branch in Sancaktepe, Istanbul, while doing bulk shopping. After the purchase, I realized that the product’s packaging was torn and the chocolate inside was damaged. Since I was shopping in bulk, I did not receive a separate ...
On June 8, I purchased the L'Oréal Vitamin C Serum and opened it only to find that the color looked off—it was darker than expected and clearly not right. I didn’t use it at all because I was immediately concerned about its quality. On June 13, I took it to the L'Oréal store inside the Antalya Erast...
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