Unable to Access My MentalUP Account Despite Active Subscription

Zehra
Mentalup
December 14, 2024 10:38 PM29

I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despite my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024.

This issue has caused significant frustration as I now have two subscriptions, and yet I cannot access my account. I kindly request your assistance in resolving this matter promptly. Either restore my access to the original subscription or refund the duplicate payment. MentalUP should ensure a seamless experience for its users, and I trust you will address this issue urgently.

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