I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despite my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024.
This issue has caused significant frustration as I now have two subscriptions, and yet I cannot access my account. I kindly request your assistance in resolving this matter promptly. Either restore my access to the original subscription or refund the duplicate payment. MentalUP should ensure a seamless experience for its users, and I trust you will address this issue urgently.
I initially signed up for a free trial on Mentalup, which I canceled before it expired. However, on October 24 and again on October 25, I was unexpectedly charged twice on my card for a subscription. I did not authorize these charges, and I’m requesting an immediate refund for both transactions. Men...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
I purchased a premium membership and my payment was successful, however, when I attempted to access the service using my username and password, I received a warning that the purchase had failed. Upon checking my credit card charges, I discovered that the premium membership fee had been charged to my...
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