Mentalup Charged Annual Fee Despite Showing A One Week Free Trial
I purchased a package in the Mentalup app through Google Play on my Android phone, where it was shown as a one-week free trial. However, even though the screen displayed it as a free trial, the full annual subscription fee was charged to my account today.
I believe this action goes against the promise of a free trial, and I am requesting a full refund of the annual subscription fee. My Google Play order number is GPA.3399-9892-0957-35885, and I kindly ask that the necessary investigation be carried out so that my issue can be resolved.
Progress
On November 26, I purchased a package that appeared as a 1-week free trial through Google Play on my phone with the Android operating system in the Mentalup app. Although it appeared as a free trial period on the app screen, an annual membership fee of 990 TL was directly charged from my account without any warning or confirmation.
I believe this situation clearly contradicts the free trial promise stated in the app. When I contacted Google Play customer service about the issue, I learned that the payment had been received and the fee had been deducted, but no solution was offered to resolve my grievance. My Google Play order number is gpa. 3399-9892-0957-35885.
As a result of this transaction, which I made relying on the free trial statement, an annual fee was charged without my knowledge or approval. Therefore, I request a full refund of the 990 TL annual membership fee. I kindly ask for the necessary investigation to be carried out and for my grievance to be resolved as soon as possible.
Hello, In order to resolve your issue as quickly as possible.
My problem was resolved quickly, thank you Hocam 🌸
Hello, we are very glad that the issue was resolved quickly. We wish you pleasant experiences.
Hello again, Your refund has been processed. We couldn't reach you because we don't have a phone number and you haven't seen our emails. Could you check?
