I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the same “restricted membership” error. This is both confusing and unacceptable.
What’s even worse is that I haven’t been able to reach anyone from MentalUp for help. There’s no clear support contact, no response from the team, and no customer service number available. I’m now being charged for a service that we can’t use.
MentalUp, I urgently request a call from your team or a valid customer support number. Please fix this issue and provide a refund for the duplicate subscription.
I reactivated my Mentalup membership and subscribed, the money was withdrawn from my account. In my subscriptions, the 'confirm plan' button appears, I log in but can't access Mentalup, a button for a new offer keeps appearing. What should I do? Don't you have a contact number so I can reach you?
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
I signed up for a yearly membership with Mentalup, but now my account is showing as restricted. The app doesn't have a phone number to call; the only ...
I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...
Hello. About a week ago, I purchased a subscription for the MentalUP intelligence game and set up an account on my phone. Now, I’m trying to log into the app on my child’s tablet, but it simply won’t work. Despite multiple emails seeking help, I’ve received only generic responses that don’t address ...
I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despite my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now ...
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