MentalUp Shows ‘Restricted Membership’ Despite Active Subscription and No Support Access
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the same “restricted membership” error. This is both confusing and unacceptable.
What’s even worse is that I haven’t been able to reach anyone from MentalUp for help. There’s no clear support contact, no response from the team, and no customer service number available. I’m now being charged for a service that we can’t use.
MentalUp, I urgently request a call from your team or a valid customer support number. Please fix this issue and provide a refund for the duplicate subscription.
Progress
I reactivated my Mentalup membership and subscribed, the money was withdrawn from my account. In my subscriptions, the 'confirm plan' button appears, I log in but can't access Mentalup, a button for a new offer keeps appearing. What should I do? Don't you have a contact number so I can reach you?
Hello, has your issue been resolved?
