I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment.
I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent an email to support but received no response.
This is completely unacceptable—I paid for a working account, not to deal with technical issues and delays. I demand immediate activation of my account or a full refund if this issue isn’t resolved. MentalUP, please respond now!
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
I signed up for a yearly membership with Mentalup, but now my account is showing as restricted. The app doesn't have a phone number to call; the only ...
I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response...
Hello, I made a payment of ₺799 this morning for a MentalUP subscription. Despite the successful transaction, I am unable to access the application as it keeps redirecting me to purchase a membership. My account still appears restricted, and I have not received an activation code either. I contacte...
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