I initially signed up for a free trial on Mentalup, which I canceled before it expired. However, on October 24 and again on October 25, I was unexpectedly charged twice on my card for a subscription. I did not authorize these charges, and I’m requesting an immediate refund for both transactions. Mentalup, please address this issue and provide guidance on how I can have these charges reversed. A prompt response would be greatly appreciated.
I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despite my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now ...
I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response...
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system keeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa...
On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with my credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025. Despite canceling the subscription within s...
I subscribed to MentalUP and canceled the same day, yet they charged me for an annual membership despite the claim of a seven-day free trial. I immediately noticed the issue and tried to resolve it, but there was no contact number available for customer support. Additionally, I found the app’s cont...
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