I visited the Mentalup site to take their IQ test, expecting it to be free as advertised. After completing the test, I was prompted to enter my email and password to view the results. However, after submitting my information, I was directed to a payment page, where I was informed that I had to pay to access my results. This approach feels misleading—Mentalup collected my email address under the pretense of providing free results, only to charge for them afterward. It’s frustrating to be registered to their mailing list without receiving what was promised. I am disappointed with this lack of transparency and request Mentalup to clearly disclose any charges upfront.
I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent ...
I am unable to log into my MentalUP account despite being a registered subscriber with an active membership. Every time I try to log in, I am redirected to a payment page, even though I have already paid and activated my subscription. This is extremely frustrating and makes no sense. To make matter...
Hello. About a week ago, I purchased a subscription for the MentalUP intelligence game and set up an account on my phone. Now, I’m trying to log into the app on my child’s tablet, but it simply won’t work. Despite multiple emails seeking help, I’ve received only generic responses that don’t address ...
I accidentally deleted my MentalUP subscription while trying to close an extra user account. Despite emailing customer support, I haven’t received a response. It’s frustrating that there is no other way to contact the company. This platform is supposed to support children, and it’s incredibly disapp...
I signed up for the ChatGPT-4o free trial with the Premium feature, expecting it to be free, as advertised. However, the moment I confirmed the trial, ₺260 was charged to my account. This was completely unexpected and misleading. I immediately canceled the subscription, yet no refund has been issue...
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