I purchased a T-shirt from the Mavi store through N11 using my credit card under order number 202923595330, with deliver...y to my address in Van on May 11. To return the product, I handed it over to Kolay Gelsin, the shipping company contracted by Mavi, from my address in Van on May 15. The return sh
The refund process for my online order placed on 22 April with Mavi’s online store, order number EOM3583881, for a Londo...n model jean, has still not been completed as of today, 12 May. This situation clearly reveals the gap between your brand’s corporate image and its actual operational capability. D
On 25.01.2025, I purchased a pair of pants and a sweatshirt from the Mavi store in Elazığ Elysium. After a short period ...of use, the pants started to tear at the hems, the color faded, and the knees flared out. At the same time, the hems of the sweatshirt became loose and stretched, which I do not fi
About 40 days ago, I purchased one pair of jeans from the Mavi store at Elazığ Elisyum Mall. After a short period of use..., the jeans noticeably stretched out and completely lost their original shape. I reported the issue to the store and submitted the product for inspection. When I called Customer S
On December 7, 2025, at 6:46 PM, I purchased a zip-up jacket/cardigan from ...the Mavi store at Kahramanmaraş Piazza Mall. I used the product the next da
"Thank you."
On October 22, 2025, I purchased a pair of pants from the Mavi Galataport s...tore, model Leila Mid Used Denim, product code m1010600-90997020. I used t
"I request that I be called."
On March 8, 2025, I purchased a pair of Mavi jeans. Although it has only be...en about nine months, the product has developed serious quality issues such
I purchased a pair of black jeans from Mavi store. After wearing them only once, the seams on the hem, around the zipper..., and on the waistband started to come apart. Because of this, I went to the store and requested an exchange or a refund, but they refused. They told me that the product needed to
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. Howeve...r, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th
On 23.09.2025 at 09:00, I purchased a product from Mavi’s website. That same day at 19:55, I received an SMS saying “you...r order has been confirmed,” at 00:25 another saying “your order has been prepared,” and at 02:26 in the night, “your order has been shipped.” Because of my work and living abroad,
On August 25, 2024, I purchased various women’s clothing items from Mavi’s online store (mavi.com) with order number EOK...6627458, totaling ₺5,639. I returned all but one item via Aras Cargo and requested a refund; however, only ₺1,999 was deposited into my account, and the remaining ₺3,639 was not re
"A solution was provided through Şikayet Var. Thank you."
"They responded with the necessary sensitivity. They helped with the product exchange. I thank them. It was commendable that Mavi responded and acted attentively."
Encouraged by my friend’s praise, I shopped at Mavi for the first time on J...une 4, 2025, but the t-shirts I bought ended up fading and shrinking. I sub
On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I re...ceived it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v
I placed an order on May 10, 2025, from Mavi’s official website using their “2-hour delivery” option, available in the İ...zmir region, for order number EOK6630503. The delivery was to be handled by the courier company “Kolay Gelsin.” Despite the 2-hour promise, nothing was delivered that day. This cam
On 03/05/2025 around 16:35, I went to Mavi Jeans store due to a torn net. However, an employee named S*** overstepped he...r boundaries by questioning me in a loud voice about whether I had been constantly exchanging the product, stating that I had purchased it for ₺200 and that such prices no longer e
On Thursday, May 5th, I purchased five items from the Mavi store located in Vadi Istanbul. One of the items I selected w...as not available in XL size at the time, so the sales representative kindly informed me that the XL size could be shipped either to my home or to another store for pickup. Based on
I bought a product from the Mavi brand's page. The product I bought was damaged in cargo. I was not notified and the ref...und was not made. Mavi officials said that they could not compensate. When I complained here, Mavi called me and defined an apology coupon. I bought the product again with the coup
I have been a loyal customer of Mavi for years, but I am extremely disappointed with the recent quality of their jeans. ...Every pair I purchase ends up tearing in the crotch area after just a few wears. This is not only frustrating but also unacceptable for the price paid. I take proper care of my jea
On 09.03.2025, I bought a shirt from Mavi Jeans at Kırlangıç AVM, and on 30.03.2025, I went to your Ayvalık central stor...e to return it. The staff there told me they could only issue a gift voucher from that location, but if I went to Kırlangıç AVM, I could get a refund. So, on 31.03.2025, I went bac
I wanted to wash the pants I bought from Mavi Jeans after trying them on and wearing them home. After washing, the tight... fit, which was the main feature of the pants, was completely lost, and they became extremely loose. I followed all the washing instructions carefully, so this should not have happ
Dear Customer Service, I previously purchased a shirt from Mavi and submitted a complaint on Xolvie regarding its defect... after washing. In response, I was informed that I could exchange the product. However, when I visited the store for the exchange, I did not receive any assistance. I am disappoint
