Request to Restore Garena OTP Emails and Recover Free Fire Account

Dear Garena Free Fire Support Team,

I am writing to report that my Free Fire account appears to have been hacked, and I can no longer access it. I was last able to log in successfully on October 22 using an Android device.

Here are my account details:

Free Fire UID: 899395643

In-Game Name: sauravr2847W

Server: India

Binding Gmail: py59025***@gmail.com

Without my knowledge or consent, my binding Gmail address was unsubscribed from Garena emails. My Gmail account displays a notification stating, “You unsubscribed from [email protected],” but I did not perform or authorize this action.

After this happened, I stopped receiving OTPs and verification codes from Garena at my registered Gmail address. Consequently, I cannot complete the login process and have been locked out of my Free Fire account. I am concerned that someone else may have gained control of my account.

I am attaching a screenshot of a Garena email containing a verification code as evidence of my account ownership and the email subscription issue.

I kindly request your urgent assistance with the following:

Investigate the unauthorized access to my Free Fire account and remove the hacker's access.

Help me recover my account and restore access to me as its rightful owner.

Investigate and resolve the OTP and verification email delivery issue.

Restore my Gmail address's subscription to Garena emails or provide a way for me to subscribe again so I can receive verification codes.

This is my main Free Fire account, and I have invested considerable time and effort in it. I would greatly appreciate your prompt assistance in securing and recovering it.

Thank you for your time and support. I look forward to your response.

Sincerely,
Saurav