In June, I purchased a pair of Tilda model jeans for my daughter from a Mavi Jeans store. We collected the product from the store, but since we were out of town, we didn’t have the chance to try it on. When we returned to Istanbul, we tried the jeans and realized they did not fit my daughter. Today, I went back to the same store to exchange or return the product, which is completely unused with its tag, packaging, and all accessories intact. However, neither an exchange nor a refund was accepted. Even though we had the receipt, I was not satisfied with the behavior of the store manager or customer service. Now we are left with a product we paid 1,400 ₺ for, and this situation has made me feel really bad. My primary request is a refund, but if that is not possible, I would at least like a gift voucher. I want this issue to be resolved.
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
On Thursday, May 5th, I purchased five items from the Mavi store located in Vadi Istanbul. One of the items I selected was not available in XL size at the time, so the sales representative kindly informed me that the XL size could be shipped either to my home or to another store for pickup. Based on...
In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 1...
I live in Bartın and purchased two pairs of jeans from Mavi Jeans 13 days ago. One of them has a defect on the right leg due to a cutting error, making it a faulty product. Unfortunately, I’ve lost the receipt, but I noticed the defect today when I wore them and immediately took them off. I’m reques...
On 28.10.2025, we purchased a polo-neck knit sweater (Mole, XS) from a Mavi store and paid ₺1,160.37 for it. We used the product exactly as instructed by the sales representative and followed all washing and care guidelines, washing it only once at 20 degrees. Despite this, the sweater shrank excess...
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