On August 28, 2026, I noticed on my bank statement that a charge of $149.65 had been made to my bank card by Chess.com, ...even though I have never had a membership or account with Chess.com. I have never previously registered with Chess.com, started any trial membership, or authorized any payment. Thi
I have been actively using the Chess.com platform for approximately three to four years. During this time, I have experi...enced serious inconsistencies between my results in games and tournaments and the ratings and rankings shown by the system. In particular, I have seen my rating decrease and points
I have been using the Chess.com app on my Samsung A54 phone for a long time, and I play an average of around 15 games al...most every day. In more than half of the games I play, I believe my opponents are cheating, and I can clearly feel that the games are not fair. Despite this, the system does not se
My Chess.com account was closed due to offensive language I used during a game. I’m not contesting the ban itself—I take... full responsibility for what I said. However, I received an email stating that if I accept their compliance terms, they would consider reopening my account. The problem is, there’
I spent hours playing chess normally on Chess.com, only to have my account suddenly closed without any explanation. I re...ceived no warning, no details, and no message stating what I supposedly did wrong. My username is d000gu, and I believe this was a mistake. I’ve been using the platform fairly and
I’ve encountered a frustrating issue on Chess.com where opponents are using pawns as if they were queens. This seems to ...be a bug, and it’s happening more frequently—about one in every three games I play. When I confront these players about it, they deny any cheating, but the problem persists. This
I regularly play chess on Chess.com, but I’ve encountered ongoing issues that are both frustrating and unfair. My points... are being deducted without justification, and despite reporting these problems multiple times, no action has been taken to resolve them. I’ve also noticed instances of cheating d
I recently purchased a Gold membership on Chess.com, but it never showed up on my account. I submitted a ticket, but nob...ody responded. Five days later, I decided to buy a Platinum membership, thinking it might work, but once again, I didn’t receive anything, and still no response from customer suppo
For a while now, I’ve noticed a strange issue with the Chess.com app on my phone. Even when the app is closed or complet...ely uninstalled, its shadowy silhouette still lingers on my screen in the background. At first, I didn’t pay much attention to it, but now it’s becoming really frustrating. I’ve un
I’ve been trying to play with friends on Chess.com, but my account keeps saying it’s deactivated. Because of this, I can...’t start any matches with my friends, and I’m only able to play random 1-minute games. I’m also unable to access the usual 1-hour matches that I enjoy. This has been extremely frus
I bought a platinum membership on Chess.com for a year, and decided to cancel it, but I haven't gotten my money back yet.... They insisted that I never had a membership when I asked for a refund. They were adamant that I had never purchased an annual platinum membership or made any payments. My money w
During a game in a tournament on Chess.com, my account got disabled without any reason. I value my account greatly, so I... would appreciate your assistance. I've dedicated a lot of time and money to my account and worked hard to achieve these levels. I have a hunch that another individual could be acc
Being a dedicated user of the free version on Chess.com for quite a while, I was charged ₺417 without any prior notice o...nce the 1-week trial period concluded. My membership to Diamond was renewed without any notification. Despite canceling my membership, I was still charged, and I have not received
