My Chess.com account was closed due to offensive language I used during a game. I’m not contesting the ban itself—I take full responsibility for what I said. However, I received an email stating that if I accept their compliance terms, they would consider reopening my account. The problem is, there’...
I spent hours playing chess normally on Chess.com, only to have my account suddenly closed without any explanation. I received no warning, no details, and no message stating what I supposedly did wrong. My username is d000gu, and I believe this was a mistake. I’ve been using the platform fairly and...
I’ve encountered a frustrating issue on Chess.com where opponents are using pawns as if they were queens. This seems to be a bug, and it’s happening more frequently—about one in every three games I play. When I confront these players about it, they deny any cheating, but the problem persists. This ...
I am a Chess.com Diamond member, and my account has been locked. After receiving an email from Chess.com, I followed the instructions to reset my password and updated my username. However, I now face multiple issues when trying to log in. When I attempt to log in, it asks for my password, which I d...
I regularly play chess on Chess.com, but I’ve encountered ongoing issues that are both frustrating and unfair. My points are being deducted without justification, and despite reporting these problems multiple times, no action has been taken to resolve them. I’ve also noticed instances of cheating d...
I recently purchased a Gold membership on Chess.com, but it never showed up on my account. I submitted a ticket, but nobody responded. Five days later, I decided to buy a Platinum membership, thinking it might work, but once again, I didn’t receive anything, and still no response from customer suppo...
For a while now, I’ve noticed a strange issue with the Chess.com app on my phone. Even when the app is closed or completely uninstalled, its shadowy silhouette still lingers on my screen in the background. At first, I didn’t pay much attention to it, but now it’s becoming really frustrating. I’ve un...
I’ve been trying to play with friends on Chess.com, but my account keeps saying it’s deactivated. Because of this, I can’t start any matches with my friends, and I’m only able to play random 1-minute games. I’m also unable to access the usual 1-hour matches that I enjoy. This has been extremely frus...
I bought a platinum membership on Chess.com for a year, and decided to cancel it, but I haven't gotten my money back yet. They insisted that I never had a membership when I asked for a refund. They were adamant that I had never purchased an annual platinum membership or made any payments. My money w...
During a game in a tournament on Chess.com, my account got disabled without any reason. I value my account greatly, so I would appreciate your assistance. I've dedicated a lot of time and money to my account and worked hard to achieve these levels. I have a hunch that another individual could be acc...
Being a dedicated user of the free version on Chess.com for quite a while, I was charged ₺417 without any prior notice once the 1-week trial period concluded. My membership to Diamond was renewed without any notification. Despite canceling my membership, I was still charged, and I have not received ...
I've been playing this game for 8 freakin' years. I've been playing games in Turkey since forever, and played thousands of them. I told so many of my friends about it and raved about it all over the place. But now, it feels like the game is out to get me, my rating of 946 that I worked so hard for ...
