On August 25, 2024, I purchased various women’s clothing items from Mavi’s online store (mavi.com) with order number EOK6627458, totaling ₺5,639. I returned all but one item via Aras Cargo and requested a refund; however, only ₺1,999 was deposited into my account, and the remaining ₺3,639 was not refunded. I called customer service numerous times about this incomplete refund and was repeatedly told “it will be deposited in two hours,” with records created (Record numbers: 22364632 and 22361083). I have images showing us placing the items in bags and sealing them with tape at the cargo branch, and Mavi 7 even sent me a message confirming the items arrived at their warehouse. Customer service claims there are missing items but has provided no proof. I request that the remaining ₺3,639 be deposited into my account as soon as possible.
On November 15, 2024, I placed an order for two pairs of pants from Mavi Jeans via their website. My order number is Eoj7241393. One of the pants was delivered to me. When the second pair didn’t arrive, I called Mavi Jeans’ customer service at 0850 2888 62 84 on November 20, 2024, at 2:47 PM. The re...
On December 4, 2024, I placed an order with order number EOJ8417484 and completed the payment through Mavi Jeans online store. My order was delivered on December 9, 2024. However, the item Kvnç Mavi Black Indigo Blue Jeans (Size: 31 - Length: 30 - Code: 001070-85901) was missing from the package. To...
On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I received it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v...
I placed an order on May 10, 2025, from Mavi’s official website using their “2-hour delivery” option, available in the İzmir region, for order number EOK6630503. The delivery was to be handled by the courier company “Kolay Gelsin.” Despite the 2-hour promise, nothing was delivered that day. This cam...
Ten days ago, I bought two hooded sweatshirts from Mavi’s online store under order number eolb5175309 and paid by credit card. I chose the Çeşme Cadde Plus AVM Mavi branch as the delivery address. However, despite the time that has passed, my products have not been delivered. Throughout this process...
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