I have purchased tickets for approximately 35–40 people with Lufthansa Airlines. Today, I called the airline to make changes to some of the tickets and provided my card information for payment. However, the representative claimed that my card was not authorized and said it was blocked. I clarified that my card was active and asked them to try again.
Shockingly, the representative, named G***, responded aggressively, saying, "Are you calling me stupid? I’m not changing your tickets or processing your request," and then hung up on me while making further threats.
I am appalled by this unprofessional and disrespectful behavior. A company of Lufthansa’s reputation should not treat its customers this way. I demand an immediate investigation and resolution for this disgraceful experience.
I recently encountered unacceptable customer service while trying to complete an online check-in for my upcoming Lufthansa flight. When the system didn’t allow me to check in digitally, I called Lufthansa’s customer support line for help. Unfortunately, the representative who answered was not only u...
On February 16, I purchased two tickets from Lufthansa. Despite only buying two tickets, the airline’s system shows five separate reservations under my name. My bank confirmed the payment for two tickets, but the remaining three reservations have a pending authorization that has frozen funds in my a...
On February 16, I purchased two tickets from Lufthansa for two people. Despite buying only two tickets and receiving a transaction confirmation from my bank for the amount corresponding to these two tickets, Lufthansa's system shows five reservations. While the payment for two of these reservations ...
On September 21, 2025, my Lufthansa return flight from Los Angeles Airport (LAX) was canceled about a month ago because my Green Card had expired. My reservation code is 895YJZ. I had paid a total of $1,250 + $150 for the ticket via credit card. After the cancellation, I emailed Lufthansa Customer ...
On January 13, 2025, I purchased tickets for three people via Skyscanner through Turna.com, and the payment was successfully processed from my card. However, just two minutes later, I received a call from Turna.com claiming the ticket prices had changed and demanding an additional fee of over ₺6000....
Comments