1. Flight Delay and Inadequate Ground Services: Our flight from Tirana to Frankfurt (LH1425), scheduled for 15:40, was delayed by an hour and a half. During this time, we were left standing at the gate in the open air for approximately 30 minutes while waiting for a bus. As a result, we were exposed to the cold and caught colds. This is completely unacceptable, especially for elderly passengers who require greater consideration.
2. Onboard Service Deficiency: After this long delay and inconvenience, the onboard service was shockingly insufficient. We were offered nothing but water during the flight. For a delay of this length and the added discomfort caused, this level of service is entirely inadequate.
3. Missed Connecting Flight and Lack of Support in Frankfurt: Due to the delay of LH1425, we missed our connecting flight from Frankfurt to Baku (LH612). Upon arrival at Frankfurt Airport, Lufthansa representatives rebooked our tickets for the next day (flight LH612 at 18:40) and provided us with meal vouchers. However, every restaurant was closed, rendering the vouchers useless. This left us hungry and thirsty from 3 PM onward.
4. Prolonged Layover Without Accommodation: We were forced to wait over 20 hours for the next flight, most of it during the night. Despite being tired from an already long trip, we were not offered any accommodation or even basic refreshments. For elderly passengers especially, this lack of care and consideration is unacceptable and deeply disappointing.
5. Overall Stress and Disruption: This entire ordeal has caused significant physical and emotional stress for my family and me. We should have been back in our country as planned, but instead, we were subjected to a frustrating, exhausting, and poorly managed travel experience. This level of service is far below the standard we expected from Lufthansa. While delays and unforeseen circumstances can occur, the lack of proper support, communication, and care for passengers is inexcusable. I urge you to take immediate action to address this matter and improve your services for future passengers. Additionally, I request a formal apology and adequate compensation for the distress, inconvenience, and expenses we incurred due to this incident.
I am writing to express my immense dissatisfaction with Lufthansa following a deeply stressful and disappointing travel experience during our recent journey. My elderly mother, uncle, and I were traveling from Tirana to Baku via Frankfurt, and the entire process was riddled with issues. Flight Dela...
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