On June 6, 2025, I booked a connecting flight from Istanbul to Barcelona via Frankfurt through Kiwi.com, operated entirely by Lufthansa. My first flight, LH1301, arrived in Frankfurt on time, but due to the aircraft waiting on the taxiway for an extended period, I reached the gate for my connecting flight, LH1138, only about 10 minutes before departure. To my shock, Lufthansa had overbooked the flight and given my seat to another passenger, even though I had checked in for both legs in advance.
To make matters worse, Lufthansa staff in Istanbul had advised me to check in my hand luggage, which contained essential personal items and medications. I had to spend the night in a Frankfurt hotel without access to my belongings. I ended up getting sick because I was stuck in light summer clothes in colder weather.
This ruined the first night of my five-day trip to Barcelona—an experience I was truly looking forward to. I finally arrived in the city exhausted and frustrated the next day.
I find it unethical and unacceptable that an airline would reassign a checked-in passenger’s seat without consent. I demand full compensation for the physical, emotional, and financial impact caused by Lufthansa’s operational mismanagement.
Note: Since I booked through an agency, I only have the ticket number, not the Lufthansa reservation code. Unfortunately, Lufthansa’s website doesn't allow me to file a complaint using just a ticket number, and Kiwi.com doesn’t provide support post-booking.
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