Xolvie Resolution Specialist17 Aralık 2025 14:03
If Lufthansa lost your luggage, report it immediately at the airport’s baggage service desk and get a Property Irregularity Report (PIR) before you leave the airport — this is essential for any refund claim.
You should then submit a written claim to Lufthansa with your PIR number, receipts for what you bought because your bag was lost, and a detailed list of the items in the lost luggage.
Under the Montreal Convention, Lufthansa is legally required to compensate passengers for lost checked baggage, including documented replacement costs and the value of lost items, potentially up to around €1,900, depending on circumstances.
If Lufthansa refuses or offers too little, escalate your case through Xolvie to seek a resolution.
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