Lufthansa baggage claim won’t respond after 5 days, what’s the next move?

If Lufthansa’s baggage claim team hasn’t responded after five days, send a formal written follow-up via their baggage or customer relations form, clearly referencing your PIR number, flight details, and stating a response deadline.

Keep screenshots and copies of all unanswered messages to document non-response.

Under the Montreal Convention, Lufthansa remains liable for delayed or lost baggage and reasonable expenses, even if they stay silent.

If there is still no reply after a reasonable period, explore Xolvie to read about the challenges others have faced and share your story.