Lufthansa baggage claim won’t respond after 5 days, what’s the next move?

On September 29, 2025, during my Lufthansa flight from Toronto to Frankfurt, my brand-new Cybex stroller was damaged. One side of the stroller has minor scratches, while the other side shows deep scratches and dents. Although the damage currently appears cosmetic, I’m concerned that it may lead to m...

On January 6, 2025, I flew with Lufthansa from Philadelphia to Turkey with two layovers. Despite being entitled to two checked bags, I was wrongfully charged an extra $100 for luggage. On top of that, I had a 56-pound suitcase (only 2.5 kg overweight), and they charged me $200 for the excess weight....

After my recent flight with Lufthansa, my luggage was lost. I reported it to the lost and found office, received the necessary documentation, and my suitcase was returned to me three days later. However, my suitcase was severely damaged—the locked zipper was broken, the contents were tampered with, ...

In October 2022, we added extra baggage to our flight through Lufthansa’s website and completed the payment with their staff. However, without any notification, our extra baggage allowance was canceled. When we arrived at the airport, we were unpleasantly surprised and forced to pay significantly mo...

I traveled from Istanbul to Orlando with Lufthansa on November 22, 2023. I submitted the necessary photos and information to request compensation for the damage to my luggage. I was told that the bag would either be fixed or reimbursed. However, Discover Airlines decided to pass the matter on to Dol...

On September 23, 2023, during my flight from Adana to Frankfurt with Lufthansa (PNR code: KSR8DF), and subsequently from Frankfurt to Canada, my luggage went missing, and they still have no idea of its whereabouts. It has been a painful 20 days, and I'm left without my clothes, important documents, ...

On August 1, 2023, I flew from Istanbul to Frankfurt with Lufthansa Airlines. However, when transferring to the Frankfurt-Chicago flight, our luggage was not loaded, affecting 15 passengers. As a student in the US, I am left without any belongings. My two bags, documents, and clothes are missing. Th...

I arrived in Montreal on June 22 with a layover in Munich using Turkish Airlines and Lufthansa. Unfortunately, Lufthansa failed to load one of our bags (baggage no: 0235418458) in Munich. Since then, they haven't provided any information about our bag. Despite calling the airport, we were only infor...

I flew with Lufthansa from New York to Istanbul via Germany, and upon arrival, I discovered that my new Samsonite suitcase had been severely damaged. I immediately filed a report with airport personnel, but after 10 days, I received no response from either Lufthansa or the ground handling company, C...