On February 16, I purchased two tickets from Lufthansa for two people. Despite buying only two tickets and receiving a transaction confirmation from my bank for the amount corresponding to these two tickets, Lufthansa's system shows five reservations. While the payment for two of these reservations has been completed, my bank account remains blocked for the remaining three tickets. I did not receive a verification code or approve any additional transactions, yet I have been experiencing this issue for the past eight days. Due to this block, I am unable to use my bank account or pay my credit card bill. Lufthansa has placed a hold on funds for tickets I never purchased, and the company's representatives have done nothing but tell me to wait. As a result, I am now facing late fees on my credit card payment, and I request that Lufthansa cover these additional costs.
On February 16, I purchased two tickets from Lufthansa. Despite only buying two tickets, the airline’s system shows five separate reservations under my name. My bank confirmed the payment for two tickets, but the remaining three reservations have a pending authorization that has frozen funds in my a...
I have purchased tickets for approximately 35–40 people with Lufthansa Airlines. Today, I called the airline to make changes to some of the tickets and provided my card information for payment. However, the representative claimed that my card was not authorized and said it was blocked. I clarified t...
On March 6, I purchased a round-trip flight ticket for two people, but due to a system error, I received a message stating that the ticket could not be issued. As a result, I had to buy the tickets again, but I still have not received a refund for the canceled transaction. I have contacted customer ...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
On April 22, 2025, I traveled from Newark Airport with a connecting flight in Frankfurt via Lufthansa. Although my ticket included the right to check two pieces of luggage, I was charged an additional $100 at the airport. I made the payment by credit card and received a receipt. Since the flight, I...
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