On September 29, 2025, during my Lufthansa flight from Toronto to Frankfurt, my brand-new Cybex stroller was damaged. One side of the stroller has minor scratches, while the other side shows deep scratches and dents. Although the damage currently appears cosmetic, I’m concerned that it may lead to mechanical issues in the future.
After the flight, I immediately contacted Lufthansa, and I was referred to Dolfi1920 for baggage handling. A case was opened under reference number 01353748. I submitted all the required photos and documentation. However, the initial response stated that the damage was “cosmetic only”, and therefore no compensation would be provided. The case remains open, and I have filed an appeal, but I have not yet received any update.
The stroller was brand new, purchased on August 14, 2025, and had never been used before being checked in. The full invoice value of the stroller is 1,016.99 Canadian Dollars (CAD).
I am requesting compensation from Lufthansa for the damage caused to my property during handling.
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