Lufthansa denied my EU261 refund after huge delay, what are my next steps?

If Lufthansa denied your EU261 claim after a long delay, ask them in writing for the exact legal reason for rejection and request evidence of any extraordinary circumstances as the burden of proof is on the airline.

Keep all documents such as boarding passes, delay confirmations, and written responses, as these are critical for escalation.

If Lufthansa maintains the denial, don’t hesitate to share your story here.

Share your experience and consider filing a complaint on Xolvie to seek a resolution.