If Lufthansa denied your EU261 claim after a long delay, ask them in writing for the exact legal reason for rejection and request evidence of any extraordinary circumstances as the burden of proof is on the airline.
Keep all documents such as boarding passes, delay confirmations, and written responses, as these are critical for escalation.
If Lufthansa maintains the denial, don’t hesitate to share your story here.
Share your experience and consider filing a complaint on Xolvie to seek a resolution.
Related Complaints
I Missed My Lufthansa Connecting Flight After Overbooking Despite Being Checked In
On June 6, 2025, I booked a connecting flight from Istanbul to Barcelona via Frankfurt through Kiwi.com, operated entirely by Lufthansa. My first flight, LH1301, arrived in Frankfurt on time, but due to the aircraft waiting on the taxiway for an extended period, I reached the gate for my connecting ...
Lufthansa Left Us Stranded at the Airport

1. Flight Delay and Inadequate Ground Services: Our flight from Tirana to Frankfurt (LH1425), scheduled for 15:40, was delayed by an hour and a half. During this time, we were left standing at the gate in the open air for approximately 30 minutes while waiting for a bus. As a result, we were exposed...
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My American boyfriend's Lufthansa flight from Ankara Esenboğa to Munich to Washington DC (Dulles) was significantly impacted due to delays. The first flight with SunExpress, scheduled for 8:00 AM, was initially delayed to 5:45 PM and then to 7:00 PM. As a result, he missed his connecting flight. Luf...
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My flight from Düsseldorf to Munich on Tuesday, June 18th with reservation code MKMML7 was canceled and rescheduled to Wednesday, June 19th. I submitted my accommodation, transportation, and dinner expenses through the system and they were approved. However, despite multiple reminders through new re...
Lufthansa Refused To Compensate Canceled Flight
I booked a flight with Lufthansa from Frankfurt to Istanbul, but they canceled it due to a strike. They thought sending an email was enough. After that, no one took care of it. They flew me out the next day. It's been over three weeks since then, and I still don't know if I can get reimbursed for th...
Complaint Regarding Lufthansa Flight Transfer Delay And Lack Of Response

I was unable to catch the UA3419 flight on December 27, 2023, due to a transfer delay. Consequently, I was issued a ticket for the next flight (UA4485). Since my arrival time was delayed by more than 3 hours, I requested compensation through the feedback form, but weeks have passed and there has bee...

