We purchased a flight for our 17-year-old son, whom we hadn’t seen in two years, from Eurowings through Enuygun. He was supposed to fly from Stuttgart to Adana on August 13. Unfortunately, we found out at the last minute that the flight was canceled. As a family struggling financially, this cancellation left us with no choice but to buy a new ticket at a high price, nearly equal to the total round-trip cost.
We contacted both Enuygun and Eurowings, but neither helped. After multiple calls, emails, and attempts, we were told by Lufthansa that we had tazminat (compensation) rights and should contact Eurowings, but we received no response. Enuygun even stated they weren’t responsible, despite being the booking platform. We plan to escalate this issue to international airline complaint authorities. We expect accountability from both Enuygun and Eurowings. This situation should not happen to anyone.
Enuygun.com refunded me only ₺80 instead of ₺1700 for my flight cancellation, which was scheduled for a month later, and they informed me of this only after I had canceled the ticket. If I had known this in advance, I would have never canceled my flight through them. I am absolutely filing a complai...
We were scheduled to fly from Iğdır to Antalya with a layover in Istanbul via Turkish Airlines. On 07.08.2023, our flight was supposed to depart at 9:25 AM, but the plane did not land in Iğdır on time, causing a 50-minute delay to Istanbul. Our connecting flight to Antalya was at 1:05 PM, and we mis...
We purchased tickets through Ajet for my brother and his wife. The itinerary was from Dalaman to Ankara, and then a connecting flight to Erzurum. However, when they arrived in Ankara, their flight was canceled. We requested compensation or a refund for the canceled flight, as we are entitled to it. ...
I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was tr...
On June 29, I bought tickets for 2 adults and my 1-year-old baby and flew from Erzurum to Istanbul. We didn't experience any issues on our way there, but on our return on July 6 at 16:05, we missed our flight. Afterwards, at Istanbul airport, we were directed to the ticket counters to purchase new t...
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