I booked a Lufthansa flight from Izmir to Seattle scheduled for May 18, 2025. The first leg of my journey, from Izmir to Munich, is operated by Lufthansa’s codeshare partner, SunExpress. Despite both airlines being "partners," I was unable to complete the check-in for the SunExpress-operated segment through Lufthansa’s system. This has caused serious inconvenience.
The airlines claim to be working together, but in practice they operate entirely separately, leaving passengers like me stuck in the middle with no support. It's incredibly stressful when you're trying to catch a long-haul international connection, especially to the U.S. I'm now being forced to physically go to the airport just to check in the day before my flight and hope nothing else goes wrong.
If you're planning a trip to the U.S., I strongly advise against booking a Lufthansa ticket that includes a SunExpress leg. This disjointed partnership creates unnecessary stress, and Lufthansa takes no responsibility for the inconvenience caused.
Lufthansa needs to ensure that passengers can check in smoothly for all segments of their trip—especially those involving partner airlines. I demand immediate action to fix this fragmented booking and check-in process.
On May 18, 2025, I have a scheduled flight booked with Lufthansa, which includes a leg operated by SunExpress. Despite trying multiple times, I’ve been completely unable to complete online check-in. Both Lufthansa and SunExpress tell me I have to go to the airport to check in, which defeats the enti...
On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
I booked a connected flight from Ankara to Munich and Munich to JFK through Skyscanner. Despite having a connection, I couldn’t check in online for either leg of the journey. On my outbound flight, I was able to get my Lufthansa boarding pass at the Sunexpress counter in Munich, which was a relief. ...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
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