On April 22, 2025, I traveled from Newark Airport with a connecting flight in Frankfurt via Lufthansa. Although my ticket included the right to check two pieces of luggage, I was charged an additional $100 at the airport. I made the payment by credit card and received a receipt.
Since the flight, I have been trying to resolve this unjust overcharge. From the first day, I have been in contact with the Lufthansa Istanbul Office, both by phone and email. I have repeatedly submitted all necessary documents and proof of payment. Following my conversation with Ms. S., I was given the case tracking number FB ID 41622508.
However, it has now been seven months, and I have not received any refund or a satisfactory response.
Despite providing all the required documents, I am requesting that my issue be resolved and that the $100 charge be refunded to me. The transaction was made in Mersin, and I expect this issue to be handled promptly.
On January 6, 2025, I flew with Lufthansa from Philadelphia to Turkey with two layovers. Despite being entitled to two checked bags, I was wrongfully charged an extra $100 for luggage. On top of that, I had a 56-pound suitcase (only 2.5 kg overweight), and they charged me $200 for the excess weight....
On August 9, after our Lufthansa flight from İzmir to Raleigh/Durham, our checked luggage was lost, and we have not received any updates for two days. At the airport, we filed a lost baggage report and were given the reference number IADLH9*. Our booking reference is 9Q2*, and our baggage tag number...
I had an important issue with Lufthansa airlines. On June 6, 2023, using my Ziraat Bank debit card, I purchased a round-trip ticket for my spouse from Ankara to Lisbon for June 12-17, paying a total of 15,410.09 TL. After making the payment at 14:28 on Tuesday, the amount was on hold until June 9, 2...
On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
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