I have ordered something from Kıyafet Sepeti and have been waiting for it for days. What can I do?

I ordered an evening dress from a seller called Kıyafet Sepeti, but they canceled the order themselves because the item wasn’t in stock. That was in August 2024, and to this day I haven’t received a refund. I’ve contacted them multiple times since then, and each time they come up with new excuses o...

On April 13, 2025, I placed an order for a dress through the online store kiyafetsepeti.com. The very next day, I received a phone call from the store informing me that the size I ordered was no longer available. Instead of issuing a refund, they offered me a store voucher worth over ₺1000 to use la...

I placed an order on April 26, 2025, with Kiyafet Sepeti (Order No: 1189326), and I haven’t received any updates since then. I tried to check the status of my order on their website, but there is no section where I can view my order history or tracking details. I’ve emailed multiple times—no respons...

I’ve been waiting over two months for my refund from Kiyafet Sepeti and still haven't received a single kuruş back. Every time I reach out, they give the same runaround — “We're forwarding it to the finance department,” “It’s under review,” or “We’re checking.” But absolutely no action is taken. It ...

It has now been over 25 days, and I still haven’t received my refund from Kiyafet Sepeti. This is completely unacceptable. They keep contacting me, telling me, “We’ll send the money soon,” even giving specific dates and times, but nothing ever happens. They just make promises they don’t keep. Every...

I purchased a dress from Kıyafetsepeti for my henna night last year, placing my order three weeks in advance to avoid any delays. However, just two days before my event, they canceled my order, claiming it was still in production and wouldn’t be ready on time. Instead of a refund, they offered me a...

I placed an order on Kıyafet Sepeti, but shortly after, I was informed via phone that the color I requested was out of stock. I immediately asked for a refund, and they assured me the amount would be returned to my account within 10 to 15 days. Well, it’s been 28 days, and I still haven’t received ...

I ordered two evening dresses from Kıyafet Sepeti, but only one was delivered. For the other dress, I was informed it wasn’t available. I immediately requested a refund of 4,290₺ for the missing item, yet it has now been 20 days, and I still haven’t received my money back. Each time I contact custom...

On September 24, I placed an order with Kıyafet Sepeti. Days later, I was informed that the dress was unavailable and asked to choose a different color or model. I requested a refund instead, but they kept delaying with excuses, saying it would take 15 days. Now, they claim the refund will only be p...

On November 4, 2024, I placed an order with Kıyafet Sepeti at 11:15 AM and canceled it just three minutes later at 11:18 AM. Despite this, they claimed the product was already prepared, labeled it as a "custom design," and refused to issue a refund. This is completely unacceptable—the item was not c...

I placed an order on the Kıyafet Sepeti website, trusting the "same day shipping" claim. However, it's now the third day, and my order status still shows "to be shipped" in the tracking section. Despite informing the support team of my urgency and the fact that I relied on their "same day shipping" ...

I placed an order for an evening gown from Kıyafet Sepeti on September 4th, and it's been 10 days without any shipping updates. For the past two days, I've been told that I would receive a tracking number soon, but nothing has arrived. I didn't expect such a delay and lack of transparency from this ...

Warning! Don't buy! I placed an order, and months after not receiving my dresses, I contacted them. They told me that the package was damaged and offered me either a voucher or a refund. I am still waiting for the refund; it was impossible to contact them. After posting a negative review, they conta...

On June 21, I made a purchase from the Kıyafet Sepeti website. A few days later, they informed me that there was an issue with the fabric and offered a ₺1,000 gift voucher to choose another model if I wished. Since I didn’t find any other model appealing, I requested a refund. They told me on June 2...

I'm very unhappy with Kıyafet Sepeti. I requested a size exchange for an item, and while they confirmed that the product had been received and that the new size would be sent, I've been receiving the runaround since July 23rd. They keep saying the exchange has been completed and a shipping code will...

I made a purchase from Kiyafet Sepeti, and despite being charged for the dress I ordered, I never received it. After a frustrating wait, I took matters into my own hands and contacted them directly. To my disappointment, they informed me about a stock problem and advised me to request a refund. If t...

The refund for the canceled product on June 4th has still not been processed. Neither the clothing was sent nor the refund was issued. The amount was ₺1790. There is no clothing and no refunded money. They took the money for the clothing that was never sent. Despite multiple attempts to contact cust...

Against all expectations and despite the store's responses being anything but "we have shipped your order", the dress magically arrived today with UPS courier and I had to pay €20 in customs. I don't know why they didn't inform me about the shipment, in fact the customer service was telling me that ...

Scam Alert! Please do not buy from this company. I purchased 2 dresses in March and didn't receive them. When I requested a refund, they said it would take 15 business days for a refund. It's now been a month and they have stopped responding to me on their support line. No reply on the email provide...

I thought I had found the perfect dress for my wedding on the Kıyafet Sepeti website. The system indicated that the order was finished, however, a shipping tracking number was not provided. Upon reaching out to them, they promptly notified me that the item was unfortunately unavailable and could not...

I made an online purchase on March 25, 2024, however on March 28, 2024, I noticed that the product I ordered could not be dispatched without notification owing to out-of-date stock information. When I called customer support, instead of issuing a refund, they suggested I receive a coupon for the amo...

I ordered a product from Kıyafet Sepeti, and a week later, I was informed that it was out of stock. If you couldn't supply it, why display it on your website? What if I had been in a hurry and ended up disappointed? The money paid is not a small amount; I paid nearly ₺5,000. Furthermore, they offer ...

I was told that my item would be shipped on the same day that I purchased it, but it's been two days now and I still haven't received any updates on the shipping status. I reached out to customer service, making it clear that the situation was time-sensitive and that I needed to make the order becau...

I recently made a purchase from Kıyafet Sepeti, and to my disappointment, the item I had my eye on in their catalog turned out to be out of stock. We made a refund request on December 7, 2023, and were given assurance that it would be processed within 15 days, along with the creation of a refund rec...