The refund for the canceled product on June 4th has still not been processed. Neither the clothing was sent nor the refund was issued. The amount was ₺1790. There is no clothing and no refunded money. They took the money for the clothing that was never sent. Despite multiple attempts to contact customer service and sending emails, I was told the refund would be processed, but it never was. Now, customer service directly hangs up the phone. I am very disappointed with this site, which is so well-known and trusted by everyone. I will file a complaint with the necessary authorities. I demand that my issue be resolved as soon as possible.
On June 21, I made a purchase from the Kıyafet Sepeti website. A few days later, they informed me that there was an issue with the fabric and offered a ₺1,000 gift voucher to choose another model if I wished. Since I didn’t find any other model appealing, I requested a refund. They told me on June 2...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
I’m being seriously mistreated by the online store Kıyafet Sepeti. I canceled an order that was never even shipped, yet they still refuse to notify the bank and process my refund. They’re telling me I need to wait 15 business days—which they have absolutely no legal right to enforce in this case. A...
I placed an order on Kıyafet Sepeti, but shortly after, I was informed via phone that the color I requested was out of stock. I immediately asked for a refund, and they assured me the amount would be returned to my account within 10 to 15 days. Well, it’s been 28 days, and I still haven’t received ...
I placed an order with Birkenstock and paid ₺4,800 for a pair of sandals. The amount was immediately charged to my account, but I never received any confirmation email, SMS, or shipping update — absolutely no communication at all. It’s been days, and I still haven’t received the product. I tried re...
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