Kıyafet Sepeti Refunded Only Part of My Payment

I ordered an evening dress from Kıyafet Sepeti Tekstil Pazarlama ve Ticaret Limited Şirketi, but my order was never shipped because the item was reportedly out of stock. Despite this, I was never informed that my order could not be fulfilled. This happened about two months ago, and throughout that time I received no communication or updates from the company.

On July 1, 2026, I contacted the company myself to ask about my order. Only then did they process a refund. However, they refunded only $82, even though I had paid a total of $93. In other words, $11 of my payment was not returned. When I called again yesterday, the company insisted that the $82 refund was correct and refused to return the remaining $11 in cash. Instead, they converted that amount into a store gift card, even though I clearly stated that I did not accept a gift card as a refund.

The company also failed to issue the refund on the date it had originally promised. A partial refund was processed only after I contacted them again, unnecessarily prolonging the entire process.

Since my order could not be fulfilled due to the company's own inventory issue, I believe I am legally entitled to a full refund of the amount I paid. Refusing to return $11 in cash and replacing it with store credit for money that I originally paid through my bank is unacceptable.

I request the immediate cash refund of the remaining $11 and that the full $93 I paid be returned to my account without any further delay.