Kiwi.com hasn't refunded me even though I'm entitled to it! What should I do?

On 15 and 16 December 2025, Kiwi.com charged my OCBC NISP bank account twice for the same WestJet flight WS2153 from Puerto Vallarta to Vancouver on 2 January 2026. The purchase was made on your website, Kiwi.com. One payment was for IDR 8,398,902 with bank reference 3987, and the second payment was...

I purchased a flight ticket for my April 22, 2026 Amsterdam–Ankara trip through Kiwi.com with reservation number 757 009 473 and PNR code M22FNM, paying a total of $120. About three days after purchasing the ticket, the airline changed the flight date, which resulted in the cancellation of my origin...

On April 17, we purchased tickets for two people through Kiwi.com for our İzmir–Osaka flights, paying a total of $1,719. Our reservation included flight PC2183 and connecting flights Riyadh–Hong Kong and Hong Kong–Osaka. The purchase process went smoothly; however, due to the ongoing global conflict...

I previously purchased a ticket through Kiwi.com for a flight to the Philippines, but I was unable to use it because no changes were made despite my requests. As a result, my ticket, which cost approximately $156, was completely wasted. Even though I submitted my change requests on time and followed...

I purchased two flight tickets through Kiwi.com: Tashkent–Dubai and Dubai–Erbil. I paid a total of approximately $594. Due to the war, these flights were canceled, and the airline stated that the ticket amount would be refunded to the intermediary company. In fact, I believe this refund should have ...

I purchased round-trip tickets through Kiwi.com with Ryanair for March 14 (Budapest–Rome) and March 17 (return). I made the initial purchase on March 2; however, I was unable to confirm the ticket because the confirmation link sent via email did not work due to a system error on their side. When I c...

I purchased round-trip tickets through Kiwi.com with Ryanair for March 14 (Budapest to Rome) and March 17 (return). I initially made the purchase on March 2; however, I was unable to confirm the booking because the confirmation link sent by email did not work due to a system error on their end. When...

I booked a domestic flight through Kiwi.com for one passenger from Auckland to Christchurch on the 18th and returning on the 26th. The booking was made on the 9th of last month using the email address dennisjo***[email protected]. I am a passenger from Qatar and my original plan was to travel from Doh...

I booked a SpiceJet flight from Sharjah to Ahmedabad for 09/03/2026 through Kiwi.com via Skyscanner. On 08/03/2026 the airline cancelled this flight due to the current Middle East crisis and informed me that the full refund was transferred to Kiwi.com. However, despite this, Kiwi.com has not transfe...

I purchased flights through Kiwi.com for a multi-city trip from Kuala Lumpur to Tokyo, then Tokyo to Taiwan, and from Taiwan back to Kuala Lumpur, for a total of 2,321 ringgit. On February 26, Kiwi.com informed me that they could not honor the flights, cancelled my booking, and stated that they had...

I booked a trip from Bucharest Otopeni to Lahore via Dubai through Kiwi.com, with Flydubai operating the Bucharest–Dubai leg and Fly Jinnah operating the Dubai–Lahore leg. The flight was scheduled for 21 January 2026, and I cancelled it on 19 January 2026 because the airline changed the schedule in ...

I purchased a flight ticket from Kiwi.com for a total of 680 euros, which out of many flights included 1 Pegasus Airlines flight from Istanbul to Moldova scheduled for 29 January. Pegasus later cancelled this Istanbul–Moldova flight. When I contacted Pegasus, they informed me on 18 February that the...

On Sunday, January 18, 2026, I purchased a flight ticket from Antalya to Belgium for 1:45 PM. I bought the ticket through Kiwi.com for €117, my flight details were confirmed, and my reservation was approved. However, about two hours after completing the purchase, I received another email/message sta...

I purchased a Pegasus Airlines ticket for the Sofia–Istanbul flight through Kiwi.com for approximately €61, and I paid with my credit card. I later canceled the ticket directly through Pegasus, and Pegasus clearly stated in an online chat that the refund amount had been sent to Kiwi.com. At this po...

On January 17, 2026, I purchased two connecting flight tickets through Kiwi.com. Our flight was scheduled for January 22, 2026, at 5:45 PM. On the morning of January 22 at 7:43 AM, just hours before departure, I canceled my tickets and requested a refund. After the cancellation, Kiwi representative...

On January 16, I purchased an international flight ticket through Kiwi.com. This transaction was fully authorized by me, and all related documents, including the invoice, were delivered to me. I completed my trip without any issues. However, on the night of January 21 going into January 22 at approx...

I purchased a flight ticket through Kiwi.com on December 28, 2025, and later canceled the ticket via the platform. My reservation number is 705 818 399. Despite completing the cancellation, I have not received any refund to date, nor have I been given any clear or reliable information about the stat...

For my Zurich–Izmir flight dated January 23, 2026, I purchased a ticket today at 7:04 PM through Kiwi.com for 133 CHF using my credit card. However, even though I completed the payment, my reservation remained in “pending confirmation” status for approximately two hours, and during that time I was u...

Using a return ticket I had previously purchased through Kiwi.com, I traveled from Davao to Manila on December 19, 2025. When I went to the airport check-in counter for my onward Manila–Muscat (Oman) flight, I was informed that my reservation could not be found in the system and that no such booking...

For my Hamburg–Izmir flight dated December 17, 2025, booked through Kiwi.com under reservation number 696 370 895, I attempted to complete online check-in one day before the flight, but was unable to do so through the system. I then contacted Kiwi.com customer service, and I was clearly told that th...

On December 31, 2025, at 3:25 PM, an unauthorized charge of $603 was made on my Yapı Kredi Bank credit card without my knowledge or consent. The transaction appears on my statement as “Iyzico – Kiwi.com” and is currently in pending (authorization) status. As soon as I noticed this transaction, I con...

I attempted to purchase a ticket through Kiwi.com for a Vueling Airlines flight scheduled for January 19–22, 2026. During the payment step, I was asked to enter my credit card details, which I did, and on January 1, 2026, $228 was charged to my card. However, despite the payment being taken, no tick...

Last year in May I cancelled my connected flight operated by WestJet and IndiGo, which I had purchased through the travel agency Kiwi.com under ticket number 8387230847640. At the time of cancellation I was clearly informed and promised that my refund would be processed and paid within 14 business d...

Hello, I found and purchased a Wizz Air flight from Budapest to Berlin for €36 through Kiwi.com and its mobile app. Before my flight, Kiwi.com told me, “We cannot check you in; you must do it through the airline’s website.” I tried to do so, but I encountered the following problem: every time I atte...