Kiwi.com hasn't refunded me even though I'm entitled to it! What should I do?

I made a booking through Kiwi.com under reservation number 708979073 and paid extra for both a seat upgrade and the option to change my flights if needed. Within 24 hours of booking, I realized I needed to change my return flight to a day earlier and used the change option as intended. However, afte...

On November 29, 2025, I flew from Istanbul to London Gatwick with Wizz Air, but I made the reservation through Kiwi.com. During the booking, I paid an extra fee for cabin baggage, and Kiwi.com charged me approximately $75 for this baggage. However, despite the payment, my baggage allowance never sho...

On December 5, 2025, I purchased a flight ticket through Kiwi.com for Flyadeal flight f3808, departing from Istanbul Airport to Jeddah, with a scheduled departure time of 9:35 PM and arrival at 1:30 AM. I paid a total of $513 for this ticket. While everything initially appeared to be confirmed, I la...

On November 25, I purchased a ticket through Kiwi.com for a Kenya Airways flight from Johannesburg to Nairobi and completed my online check-in. When I went to the gate at the airport to board the flight, the staff refused to let me board and demanded a Uganda visa. Even though I clearly explained th...

I purchased a flight ticket through Kiwi.com for November 11, traveling from Dalaman Airport to Mersin Çukurova Airport with a connection in Istanbul. I paid approximately $117 for the flight ticket. In addition, to avoid any issues, I also purchased “disruption insurance” for about $35. I made the ...

I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...

On September 6, 2025, I canceled the flight ticket I purchased through Kiwi.com. My reservation number is 686549644. After the cancellation, I expected a $469 refund to be credited to my Garanti Bank Bonus credit card. However, despite a long wait, no payment has been made so far. I tried to contac...

On October 20, 2025, I attempted to make reservation number 691264453 via Kiwi.com for İzmir → Venice. An amount of $437 was instantly charged from my credit card under the description “iyzico/Kiwi.com ist.” However, before the booking was approved by the company and before any ticket was issued, w...

On October 21, 2025, I purchased a ticket through Kiwi.com for my flight from İzmir Adnan Menderes Airport to Istanbul Sabiha Gökçen Airport with Pegasus Airlines. My reservation number is 690365951, and my carrier PNR code is 1DE838. I later canceled my flight, and Pegasus processed the refund to ...

I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months. However, d...

On October 10, 2025, I purchased a ticket through Kiwi.com for a flight scheduled on December 20 at 15:25 from Krakow Airport to Charleroi (round trip). My reservation number was 687539270, and I paid a total of €87 via Revolut. However, the booking process was not completed within 24 hours, and lat...

On October 8, 2025, I booked a flight from Rome Fiumicino Airport to Baku through Kiwi.com with the reservation code RR2J4U. Along with my ticket, I also purchased a 10 kg baggage allowance. However, during boarding, Wizz Air staff told me that no baggage allowance appeared in their system and deman...

On August 4, 2025, I purchased a Bali–Kuala Lumpur – Kuala Lumpur–Bali roundtrip ticket through Kiwi.com for 5,800 TL using my credit card. The reservation code is 664 295 940. Due to medical reasons, I requested the cancellation of my flight. I provided all required documents in full, including a ...

For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...

On September 19, 2025, I purchased a ticket through Kiwi.com for a flight scheduled on September 22 at 00:20 from Istanbul Sabiha Gökçen Airport to Mersin Çukurova Airport. My reservation number was 680829721. I paid a total of 2,712 TL using my credit card. However, the ticketing process was not...

On September 13, I purchased tickets through Skyscanner from Kiwi.com for flights from Ashgabat to London and then London to Istanbul, with a total cost of ₺14,772. I completed the payment using my bank card. Due to official reasons, I now need to cancel my ticket. I submitted a cancellation reques...

On August 20, I booked a multi-leg ticket through Kiwi.com for the route Brussels–Istanbul–Kayseri–Istanbul–Riyadh and also purchased a 15 kg baggage allowance. My first three flights went smoothly. However, on the final leg from Istanbul Airport to Riyadh with Flynas, the baggage allowance did not ...

I booked a multi-leg flight to Europe through Kiwi.com, and my credit card was charged right away. However, the tickets were never issued, and all my reservations were canceled without explanation. I’ve been trying to resolve this for over a week now, but I’m stuck in a frustrating loop between Kiwi...

We’ve been dealing with this issue for three months since we bought the product, as it turned out to be defective and the warranty process is being completely ignored. Kiwi.com warranty service hasn’t been helpful at all. We even called multiple times to explain the issue in detail, but no one took ...

We purchased a return ticket from Montenegro to Istanbul through Kiwi.com. While the airline did change the flight time, and the Kiwi app notified us of that, there was absolutely no notification—no email, no message—about the airport change. We unknowingly went to the wrong airport, only to discove...

On July 21, 2025, I purchased a flight ticket from Milan to Barcelona using the Kiwi.com application. I paid approximately €74 for the ticket and an additional €50 for 10 kg of luggage. The next day, due to my limited English, I realized I had mistakenly purchased cabin baggage instead of checked ba...

I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...

Hello. I purchased a flight through Kiwi.com for travel to Ljubljana, Montenegro, scheduled for May 21 to May 23, 2025. My original ticket cost was €150, but I paid an additional €40 specifically for a refundable ticket option, bringing the total to €190. I had to cancel my plans and submitted a can...

I purchased a two-leg flight ticket through Kiwi.com, covering Istanbul–New York and New York–Norfolk, for a total of ₺25.873. I made the purchase in Turkish Lira through their Turkish-language website. After a schedule change by Spirit Airlines for the second leg of the journey, Kiwi.com confirmed ...