Kiwi.com hasn't refunded me even though I'm entitled to it! What should I do?

Look at your situation and make sure you can get a refund. Check your booking confirmation to see if your situation fits the specific requirements for a refund in the fare rules or Kiwi.com's Guarantee, if you bought it.

You can find useful information about flight cancellations, missed connections, and airline changes in Kiwi.com's Help Center. These resources should make it clear what you need to do to get a refund and how long it takes to process.

Get in touch with Kiwi.com to start the refund process. For starters, their online chat is the fastest and easiest way to get in touch with them. Explain what's going on, give your booking number and stress that, based on your research, you are eligible for a refund.

Customer service can be reached by phone or email if the online chat doesn't work or doesn't provide a satisfactory solution. Remember that if you use these channels, you might have to wait longer, so be ready for delays.

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