Kiwi.com Customer Has No PNR or Flight Details Two Days Before Departure

I purchased a one-way, nonstop flight from Istanbul to Seoul through Kiwi.com, scheduled for September 3. I made the payment of 28,864.81 TRY on August 30. After the payment, I was only sent a reference number, but I never received a PNR or detailed flight information.

There is no real person at Kiwi.com whom I can contact for assistance. I am constantly forced to deal with a bot that keeps sending the same automated responses. I am sent a link to download my ticket information, but when I click the link, no page opens and I cannot access my ticket. Even though there are only two days left until my flight, I still have not received any clear information.

I request that you immediately provide me with the ticket I have already paid for, including the PNR and all flight details, or refund the full amount of 28,864.81 TRY to me as soon as possible. I request that this issue be resolved urgently.