Kiwi.com Refund Delayed for Months After Air Serbia Flight Cancellation

I purchased a round-trip flight from Izmir to Belgrade operated by Air Serbia through Kiwi.com. I paid a total of GBP 281. My outbound flight was later canceled, so I requested a refund through Kiwi.com on April 20, 2026.

Since then, the system has continuously shown that my refund request was forwarded to the airline and that Kiwi.com is waiting for a response. Because of this uncertainty, my entire vacation was canceled. I was also unable to purchase another ticket at the time because I could not make new travel arrangements while waiting for my refund.

I contacted Kiwi.com customer service several times. Each time, they told me that they understood the refund process was difficult and that the money would be transferred directly to my account once the airline issued the refund. However, since April 20, 2026, no concrete action has been taken and I have not received any payment.

I request that this long-standing issue be resolved and that the GBP 281 payment associated with my reservation number 734983535 be refunded to me as soon as possible.