Resolved

I Want To Reach Kiwi.com Customer Service For Hotel Cancellation

46

I recently made a hotel reservation at the Palm Hotel in Waikiki through Kiwi.com on August 30, 2026. Since completing the booking, I have urgently needed to cancel this reservation and request a full refund, but I have not been able to reach your customer service by phone. The local phone number listed on your website does not work. I have called this number multiple times and have never been able to reach anyone. This has left me without any effective way to get support for an urgent cancellation and refund request. I also have not been able to complete the cancellation process through the Kiwi.com app or website, which is why I have been trying to contact your customer service directly. I request that my Palm Hotel reservation in Waikiki be cancelled and that I receive a full refund for this booking as soon as possible. In addition, I ask that you review and update the contact phone number published on your site if it is incorrect or not functioning, so that customers can reliably reach you when necessary. I expect this issue to be taken seriously, and I request that a Kiwi.com representative contact me directly as soon as possible or provide a working customer service phone number where I can promptly receive assistance regarding this cancellation and refund.

Coliis
September 3 2:41 PM

I tried contacting Kiwi.com’s customer service at I.8*55:-730-:07:73 but the number doesn’t work. No matter how many times I call, I can’t reach anyone for support. How is it possible that a company as big as Booking.com doesn’t have a functioning helpline? When customers face issues, they need immediate assistance, yet there’s no way to get help. This is extremely frustrating, especially when dealing with urgent problems like refunds, cancellations, or booking errors. Kiwi.com, fix your customer service line and provide real support! If you expect customers to trust your platform, you need to be reachable. I demand a working contact number and a way to speak to a real person.

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