Kiwi.com Air Montenegro Refund Delayed Beyond 14 Days
I was directed through Skyscanner and purchased an Air Montenegro flight from Istanbul to Tivat through Kiwi.com, scheduled for August 31. I canceled this ticket through Kiwi.com on July 28, and I was told that my refund would be issued within 14 days.
As of today, approximately one month has passed, but I still have not received any refund. Despite contacting Kiwi.com several times, I have not received a concrete resolution. Customer service only gives general statements such as “We are putting pressure on the airline,” but there has been no actual progress with the refund process, and I still have not received my money. The cancellation and refund process is also clearly shown in my account’s transaction tracking section, yet the refund has not been credited to me.
I purchased this ticket with the last of my money, and I am now in a very difficult financial situation and unable to return home from where I am currently staying. My reservation code is 12DHPB. I request that the refund for this ticket, which I canceled within the required timeframe, be processed and paid to me as soon as possible without any further delay.
